Brief Introduction to ISQI
The Iran Standard & Quality Inspection Company (ISQI) is a reputable organization that provides inspection, evaluation, certification, and standardization services in the automotive sector and after-sales services. ISQI inspections typically include assessments of technical aspects, equipment, personnel, procedures, and documentation.
ISQI Inspection Checklist Overview
Below is a summary of the main areas usually evaluated during ISQI inspections:
1. Organizational Structure and Personnel
- Clear job descriptions and organizational chart
- Number and qualifications of technical staff (technicians, receptionists, warehouse managers, etc.)
- Training and documentation of employee educational records
2. Workshop Equipment and Infrastructure
- Availability and maintenance/calibration status of necessary equipment
- Environmental conditions (workshop space, office areas, parking)
- Safety standards and compliance with tool regulations
3. Spare Parts Inventory Management
- Processes for receiving and issuing parts, with serial/code tracking
- Inventory control, turnover, and expiration tracking
- Compliance of parts with standards and supplier history
4. After-Sales Service and Customer Reception
- Customer reception and repair order process
- Definition of Standard Repair Time (SRT) and performance monitoring
- Issuance of receipts, warranties, and complaint tracking
5. Documentation and Records
- Recording work reports, inspection forms, and test reports
- Electronic archiving with easy access for review
- Documentation of calibration, maintenance, and equipment repairs
6. Technical Quality and Vehicle Inspection
- Inspection of parts and technical tests (brakes, suspension, emissions, etc.)
- Weekly/monthly vehicle and equipment checklists
- Recording test results and follow-up on corrective actions
Key Points Affecting Scores
- Timely calibration of equipment — points are deducted if calibration is overdue.
- Use of documented checklists for reception and repair processes.
- Recording and timely follow-up of customer complaints.
- Ensuring proper stock levels and absence of defective/fake parts.
- Documentation of staff training and technical qualifications.
How SidarSoft Software Helps Meet ISQI Requirements
SidarSoft’s suite of software solutions provides tools covering all areas of the ISQI checklist — from sales to after-sales services. Key features and their alignment with ISQI requirements include:
1. HR Management and Training Records
- HR Module: Job descriptions, scheduling, and training records with course files and certificates.
- Reports to verify staff compliance with organizational needs — critical for inspections.
2. Equipment Management and Calibration
- Accurate registration of equipment, calibration history, preventive maintenance schedules, and reminders.
- Reports showing which equipment has been calibrated within set periods — highly valuable during ISQI audits.
3. Inventory and Spare Parts
- Warehouse management with serial/barcode tracking, parts movement, and inventory safety levels.
- Tracking suppliers and part histories to ensure full traceability.
4. Customer Reception and Repair Operations
- Electronic reception forms capturing all required customer information with online receipt generation.
- Definition of Standard Repair Time for each operation and recording actual time for performance reporting.
- Online appointment scheduling and customer satisfaction tracking for documentation purposes.
5. Documentation, Reporting, and Auditor Dashboards
- Electronic archives of reports, inspection forms, and related files — easily extractable for ISQI inspectors.
- KPI dashboards showing metrics like average repair time, repair return rate, and on-time calibration percentage.
- Custom report generation for audits and compliance verification.
6. Complaint and Warranty Tracking
- Recording and tracking customer complaints with standard response procedures and resolution workflows.
- Warranty request management, repair history tracking, and evidence reports throughout the warranty period.
7. Data Security and Audit Trail
- Automatic logging of all changes and access (Audit Log) to validate records during inspections.
- Role-based access control (RBAC) to limit and track user permissions.
8. Operational Advantage and Audit Preparation
By integrating sales, inventory, repair operations, and HR modules, you can quickly prepare all necessary documentation for ISQI inspections, including electronic forms, calibration reports, staff records, and KPI metrics.
Pre-Inspection Preparation Recommendations
- Conduct an internal audit using the same checklists implemented in the system.
- Ensure equipment calibration is up-to-date and all documents are uploaded.
- Prepare a digital folder with past reports, procedures, job descriptions, and training certificates for the inspector.
- Train reception and responsible staff to use electronic forms and customer receipt workflows effectively.
Conclusion
Compliance with ISQI standards and checklists requires organized documentation, equipment and personnel management, and transparency in after-sales services. Our integrated software solutions provide the necessary tools to ensure your company can confidently pass inspections and achieve higher scores.
