Automotive Customer Relationship Management Software
If you operate in the automotive industry, automotive customer relationship management software is a key solution for managing customer interactions, registering and tracking requests and complaints, and improving customer satisfaction across all stages of engagement.
Due to the high volume of interactions, multiple communication channels, and the need for fast and accurate responses, customer management in the automotive industry requires an integrated and intelligent system.
With more than 10 years of experience in the automotive sector, our customer relationship management software covers all customer interaction processes in a structured, traceable, and fully integrated manner.
Main Modules of Automotive Customer Relationship Management Software
1. Customer Relationship Management (CRM)
Records complete customer information, interaction history, requests, and communications to provide a 360-degree customer view and deliver accurate, personalized responses.
2. Request Registration and Tracking
Enables registration of various customer requests and inquiries, with step-by-step status tracking through final resolution.
3. Customer Complaint Management
Registers, categorizes, assigns, and tracks customer complaints to improve transparency and enhance the overall customer experience.
4. Dealer and Network Communication
Establishes integrated communication between headquarters, dealers, and customers for faster request handling and better coordination.
5. SLA and Response Time Management
Defines service level agreements (SLA), monitors response times, and evaluates the performance of customer service teams.
6. Call and Communication Channel Management
Manages phone calls, messages, emails, and other communication channels within a centralized customer service platform.
7. Customer Satisfaction Surveys
Designs and distributes post-interaction surveys to measure customer satisfaction and identify improvement opportunities.
8. Reporting and Management Dashboards
Provides analytical reports on request volumes, complaints, response times, and overall customer satisfaction levels.
9. Integration with Enterprise Systems
Enables integration with sales, after-sales service, finance, and other organizational systems via web services.
10. Knowledge Base and Predefined Responses
Creates a centralized knowledge base and predefined responses to improve response speed, consistency, and service quality.
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