Automotive Customer Service Application
The Automotive Customer Service Application is an integrated Progressive Web Application (PWA) designed to deliver online services, enable fast customer communication, and improve customer satisfaction across the automotive industry. It runs seamlessly on desktop, iPhone, and Android devices without the need for app store installation.
Built on a PWA architecture, this application ensures consistent performance and fast access across all devices, regardless of operating system, delivering a unified and intuitive user experience for all customers.
The automotive customer application fully complies with ISQI standards and requirements. Backed by more than 10 years of experience in the automotive sector, it is provided as a secure, scalable, and industry-standard solution for automakers and dealer networks.
Main Modules of the Automotive Online Customer Service Application
1. Home Service
Allows customers to request on-site services and manages dispatch of service personnel for vehicle maintenance or repair at the customer’s location.
2. Roadside Assistance
Enables customers to request roadside assistance, share their location, track assistance status, and receive step-by-step notifications.
3. Online Appointment Booking
Provides online service appointment scheduling, dealer or authorized agent selection, capacity visibility, and automated reminder notifications.
4. Authorized Dealers and Service Centers
Displays a list of authorized dealers and service centers with contact details, locations, and available services for each center.
5. Customer Tickets and Requests
Enables registration, tracking, and response to customer tickets related to services, complaints, suggestions, and inquiries.
6. Service Status Tracking
Provides real-time visibility into request status, appointments, ongoing services, and complete vehicle service history.
7. Smart Notifications and Alerts
Sends automated notifications for request updates, appointment reminders, scheduled services, and important announcements.
8. Customer Satisfaction and Surveys
Collects post-service customer feedback in compliance with ISQI metrics to measure satisfaction and identify improvement opportunities.
9. Customer Profile and History
Displays a centralized view of customer profiles, service records, assistance requests, and previous interactions.
10. Integration with Enterprise Systems
Fully integrates with sales, after-sales service, customer management, and other enterprise systems through web services and APIs.
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