In this article, we provide a detailed and structured overview of how Artaban Motor leverages its various systems and applications, proudly designed by SidarSoft, to offer online sales and after-sales services to its customers. The article is divided into two main sections: Vehicle Sales and After-Sales Services. In each section, the service architecture, features, workflows, and customer experience (CX) are explained.
Chapter One: Vehicle Sales
Overall Online Sales Process
Artaban Motor provides an online sales portal and application designed for both end customers (B2C) and corporate clients or dealers (B2B). The goal is to offer a seamless, secure, and fast experience for order placement, payment, and vehicle delivery.
1. Sales Channels
Sales channels include:
- Customer and dealer panels with different access levels
- Mobile (Android and iOS) and desktop web applications
- Dedicated dealer portals with daily order capacity up to 100 billion IRR per national ID
- Sales via unified systems and integrated APIs
2. B2C and B2B Distinctions
The operational differences between B2C and B2B are clearly implemented:
- B2C (End Customer): Simple process, inventory display for instant purchase, short-term financing options, final price calculation including taxes and delivery fees, online test drive booking, and online payment.
- B2B (Corporate/Dealer): Special contracts, bulk pre-invoice issuance, dedicated credit limits, batch ordering, multi-user account management with access levels, aggregated reporting, and APIs for integration with partners’ financial and ERP systems.
3. Step-by-Step Online Purchase Process
- Define sales plans or dedicated links for customers or dealers
- Simple login using mobile number
- Complete user information including national ID, name, etc.
- View contract
- Online payment through various banking gateways
- Order confirmation, electronic contract issuance, and delivery scheduling
- Track purchase status online
4. Payment Gateways and Transaction Limits
Artaban Motor works with multiple banks and PSPs to ensure fast and secure payments. Key points:
- Multiple banking gateways to increase transaction success rate
- Support for one-time or installment payments (combining gateway and banking contract)
- Transaction limit: up to 100 billion IRR per national ID per day. For larger transactions, special banking channels and interbank transfers are used
- Bank authentication and 3D Secure mechanisms for enhanced security
5. Order Management, Tracking, and Delivery
- Display sales/allocation/shipping stages
- Real-time notifications via SMS, email, and push notifications
- Set delivery time and location (branch or on-site delivery)
- Electronic documents and digital contracts supporting e-signature or dual approval
6. Dealer and Sales Portal Experience
- Inventory management and pre-sales registration
- Issuance of pre-invoice and official invoice
- Manage discounts, incentive plans, and commissions
- Daily/monthly sales reports and KPI dashboard
- Secure connection to dealer accounting and financial systems via API
7. Security and Financial Compliance
- Data encryption during transmission and storage (TLS for connections, database encryption for sensitive info)
- Transaction logging for auditing
- Compliance with banking standards and anti-money laundering regulations (KYC/AML)
- Support for digital signatures on contracts and documents
Additional Sales Features
- Online installment calculator with prepayment and interest rates displayed transparently
- Technical and price comparison tools between models
- Online test drive reservation and automatic coordination with nearest dealer
- Intelligent recommendations based on user behavior (accessories, insurance, spare parts, service packages)
Chapter Two: After-Sales Services
Overview of the After-Sales Service Application
Artaban Motor’s after-sales application is a comprehensive platform managing the customer experience after purchasing a vehicle. Daily operations such as home service requests, roadside assistance, workshop appointments, complaints, feedback, and service tracking are handled entirely online.
1. Key Features of the After-Sales Application
- Home Service: Dispatching technicians to the customer for routine services like oil changes, periodic maintenance, brake replacement, battery replacement, and initial inspections. Customers can select time, address, and view service costs beforehand.
- Roadside Assistance: 24/7 services including towing, battery jump-start, emergency tire repair, fuel delivery, and technical advice. Customer location is tracked via GPS, and the nearest team is dispatched.
- Online Appointment: Booking time at authorized workshops, selecting service type, checking availability, and paying or reserving online. Scheduling is dynamic based on workshop capacity and service type.
- Customer Voice / Feedback: Submit complaints, suggestions, or appreciation directly in the app; track tickets, response times, and ticket closure status.
- Warranty Tracking and Service History: View all past services, replaced parts, electronic invoices, and schedule next services with calendar and reminders.
- Financial Services and Payments: Online payment for services, installment management, electronic invoices, and in-app wallet or banking gateway options.
2. Home Service and Roadside Assistance Workflow
- Register vehicle in the app and select service package
- Enter address, issue details, and upload photos/videos if needed
- Select preferred time or request urgent service
- Receive price quote or initial cost estimate
- Confirm request, pay if necessary, and dispatch technician
- Record work completion, customer e-signature, and issue invoice
3. Ticket and Customer Feedback Management
- CRM categorizes, prioritizes, and assigns tickets to the appropriate team
- SLA tracking for ticket response
- Automated response templates with tiered support (Level 1–3)
- Reporting dashboards for service managers
- Sentiment analysis and categorization to identify service or product weaknesses
4. Integration with Internal Systems and Dealers
- Parts and inventory management system
- CRM and ticketing system
- ERP for cost, invoice, and financial management
- Dealer and authorized workshop network
- Payment gateways and banking systems
5. User Experience and Notifications
- Push notifications for service reminders and ticket updates
- Personalized panel with complete vehicle history
- Short post-service surveys for feedback
- Live chat with support and attachment options for photos/videos
6. Pricing Models and Service Packages
- Basic packages (routine service and checkups)
- Premium packages with priority service and parts discounts
- Monthly/annual subscriptions for fleets and corporate clients
- Credit or installment options for expensive services
7. Reporting, Monitoring, and Continuous Improvement
- Key metrics: average response time, first-contact resolution rate, CSAT, recurring issues
- Identify weak points and implement training for technical teams
- Use machine learning to predict service needs based on driving patterns and vehicle data
Technical and Operational Support by SidarSoft
Technical Architecture
- Microservices architecture for scalability and domain separation (sales, payments, services, CRM)
- API Gateway for service access management
- Secure, segregated database for sensitive customer and transaction data
- Queues and asynchronous processing for notifications, invoice generation, and heavy workloads
Operational Support
- 24/7 technical support and roadside assistance team
- Service Operation Center for coordinating online sessions
- Fraud detection protocols for secure transactions
Conclusion
SidarSoft has ensured that Artaban Motor, with an integrated digital ecosystem including sales portal, sales app, and comprehensive after-sales application, provides a fully online and unified customer experience from vehicle purchase to maintenance. These systems support high-value payments (up to 100 billion IRR per national ID daily within banking agreements), clear B2B and B2C separation, home service and roadside assistance, intelligent scheduling, ticket and customer voice management, and integration with dealers and ERP, creating a complete digital service ecosystem for customers and business partners.
Contact & Support
For more information or to request a demo, customers and dealers can reach out via WhatsApp or phone through SidarSoft and receive guidance from the sales and support team.
